Last Updated: 2026

At Verlona, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.

This Returns & Refunds Policy applies to purchases made through https://www.verlona.shop/.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

  • In its original condition
  • Unused or only inspected as reasonably necessary
  • Free from damage caused after delivery
  • Returned with the original packaging, accessories, manuals, and included components where applicable
  • Accompanied by proof of purchase or your order number

Returns requested after the 30-day return period may not be accepted.

2. How to Request a Return

To request a return, please contact our customer service team before sending any item back.

Email: [email protected]
Phone: +1 (228) 931-6062

Please include:

  • Your name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photos of the item and packaging if the product arrived damaged, defective, or incorrect

After reviewing your request, we will provide return instructions where applicable.

Please do not send products back without contacting us first.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photos showing the issue.

If we confirm that the item arrived damaged, defective, or incorrect, we may offer an appropriate resolution, such as:

  • A replacement
  • A refund
  • A return at our expense

For eligible returns resulting from our error or a confirmed product defect, we will cover reasonable return shipping costs.

4. Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind, ordered the wrong product, or no longer want the item, you may request a return within the applicable return period.

Unless otherwise required by law, the customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges are generally non-refundable unless the return results from our error, a defective item, or applicable law requires otherwise.

5. Non-Returnable Items

Certain products may not be eligible for return, including where applicable:

  • Items that have been significantly used, altered, or damaged after delivery
  • Items missing important parts, accessories, or original components
  • Personalized or custom-made products
  • Gift cards
  • Final-sale or clearly marked non-returnable items
  • Products that cannot be returned for health, hygiene, or safety reasons once opened, where permitted by law

If you are unsure whether an item is eligible for return, please contact us before returning it.

6. Return Shipping

Return shipping instructions will be provided after your return request is approved.

Please use a trackable shipping service when returning an item whenever possible.

We are not responsible for return packages that are lost or damaged before reaching the designated return location when the customer is responsible for arranging the return shipment.

Do not return products to an address found on a shipping label without first receiving return instructions from us, as return locations may vary.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the return status.

If the return is approved, your refund will generally be issued to the original payment method.

Approved refunds are normally processed within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Processing times are controlled by the payment provider and may vary.

8. Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund, including when:

  • The returned item shows signs of use beyond reasonable inspection
  • Parts or accessories are missing
  • The product is damaged for reasons unrelated to shipping or a product defect
  • The returned condition materially reduces the item’s value

Any deduction will be determined based on the condition of the returned item and applicable law.

9. Exchanges

If you need a different item, size, color, or variation, please contact us.

Depending on product availability, we may offer an exchange.

In some cases, the fastest option may be to return the original item for a refund and place a new order separately.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered processing or shipment.

Once an order has been shipped, it generally cannot be canceled and must instead be handled through the return process described above.

11. Refused or Undeliverable Packages

If an order is returned to us because of:

  • An incorrect or incomplete shipping address
  • Refusal of delivery
  • Failure to collect the package
  • Other circumstances outside our control

we may deduct applicable shipping or return transportation costs from the refund where permitted by law.

12. Refund Not Received

If we have confirmed that your refund has been issued but you have not received it, please first check with your bank, card issuer, or payment provider.

If you still need assistance, contact us at:

Email: [email protected]
Phone: +1 (228) 931-6062

13. Contact Us

If you have questions about a return, refund, exchange, or this policy, please contact us:

Store: Verlona
Website: https://www.verlona.shop/
Email: [email protected]
Phone: +1 (228) 931-6062
Business Address: 276 West South Street
Jackson, Mississippi 39203
United States